General terms and conditions of sale
Version 1.3 – 27/08/2026
1. Subject Matter of the Contract and Seller Information
These General Terms and Conditions of Sale govern online sales contracts concluded through the website www.culatellomania.it between:
Salumificio Rossi / Erre Italia S.r.l.
Registered office: Via Casalbarbato, 129/D, 43012 Fontanellato (Parma), Italy
Business premises: Via Emilia, 129, 43012 Sanguinaro di Fontanellato (Parma), Italy
Telephone: +39 0521 825107 Fax: +39 0521 825386
Email: info@cadiparma.it Certified email, PEC: pec@pec.cadiparma.it
Tax Code, VAT number and Companies Register number: 01885950343
Share capital: EUR 62,400.00 fully paid up
R.E.A. Parma Chamber of Commerce: PR 185720
owner of the domain and website www.culatellomania.it, hereinafter referred to as the “Seller”, and the customer making a purchase through the website, hereinafter referred to as the “Buyer”.
These General Terms and Conditions of Sale apply to distance contracts concluded through the website and are governed by Italian Legislative Decree No. 206 of 6 September 2005, the “Consumer Code”, as subsequently amended and supplemented, by Italian Legislative Decree No. 70 of 9 April 2003 on electronic commerce, and by any other applicable Italian and European legislation.
Where the Buyer is a natural person acting for purposes unrelated to their business, commercial, craft or professional activity, the Buyer qualifies as a “Consumer” and benefits from the mandatory protections provided by the Consumer Code.
The subject matter of the contract consists of the goods selected and ordered by the Buyer from those available on the website.
The essential characteristics of the products are described on the relevant product pages. As the products include food and artisanal goods, the images are for illustrative purposes only and natural variations in shape, size, colour or appearance may occur without affecting the essential characteristics of the product.
All prices displayed on the website are expressed in euros and include applicable taxes, unless otherwise stated. Any shipping costs and other applicable charges are displayed before the final confirmation of the order.
The contract may be concluded in Italian or English.
2. Online Purchase Procedure
The Buyer may browse the online catalogue through the menu organised by product category.
Selecting a category displays the products included in that category. Selecting a product opens the relevant product page, where the Buyer may choose the desired quantity and add the product to the shopping cart by selecting “ADD TO CART”.
The shopping cart displays the selected products and their quantities. Before proceeding with the purchase, the Buyer may change quantities, remove one or more products and update the order total.
Selecting “CHECKOUT” starts the purchase procedure.
To complete the purchase, the Buyer must register on the website and log in to their personal account. The account allows, among other functions, the identification and management of the Buyer's orders and access to the online withdrawal function provided for by Article 54-bis of the Consumer Code.
During registration and checkout, the Buyer must provide complete, accurate and truthful information.
After logging in, the billing and shipping details associated with the Buyer are displayed. The Buyer must verify their accuracy and, where permitted, update them before submitting the order.
Before proceeding, the Buyer must read these General Terms and Conditions of Sale and the privacy notice concerning the processing of personal data.
Acceptance of these General Terms and Conditions of Sale is separate from acknowledgement of the privacy notice and from any optional consent requested for purposes other than those necessary for the performance of the contract.
Based on the products ordered and the delivery address, the system calculates any shipping costs and adds them to the order total.
Before the final confirmation, the Buyer is shown a summary of the selected products, quantities and prices, billing and shipping details, delivery costs, the selected payment method and the total amount due.
The Buyer must carefully check this information before confirming the purchase.
By selecting the button “CONFIRM WITH OBLIGATION TO PAY”, the order is submitted to the Seller and the Buyer expressly assumes the obligation to pay the amount shown in the order summary.
After submission of the order, the Seller sends a confirmation to the email address provided by the Buyer containing the essential information relating to the purchase.
3. Payment Methods
The Buyer may choose from the payment methods made available during the checkout procedure.
In the event of payment by credit card, the Buyer is redirected to the secure environment of the payment service provider responsible for processing the transaction, where the required payment details may be entered.
At the end of the transaction, if the payment has been successfully completed, an appropriate confirmation is displayed and the outcome of the payment is communicated to the Seller.
Full credit card details are processed by the payment service provider in accordance with its own security procedures and are not directly acquired by the Seller, except to the extent that this may be necessary for the management of the transaction according to the payment service used.
In the event of payment by bank transfer, the Buyer is provided, after confirming the order, with the information required to make the transfer.
The payment reference must clearly include the order number and the Buyer's first and last name or company name.
Payment by bank transfer must be received within 14 days from the date of order confirmation. If payment is not received within that period, the Seller may cancel the order.
4. Product Availability
The availability of products shown on the website is updated on the basis of the information available in the Seller's systems.
However, a product shown as available at the time of the order may subsequently prove unavailable, including as a result of simultaneous orders or circumstances not immediately detected by the system.
If one or more ordered products are unavailable, including temporarily, the Seller shall inform the Buyer without undue delay.
If payment has already been made and the order cannot be fulfilled, the Seller shall refund the amounts paid for the unavailable products.
The Seller shall not replace an unavailable product with a different product, even of equivalent or greater value or quality, without the Buyer's consent.
5. Buyer's Obligations
Before submitting the order, the Buyer must carefully read these General Terms and Conditions of Sale.
Completion of the purchase procedure entails acknowledgement and acceptance of these Terms and Conditions.
The Buyer may save or print these General Terms and Conditions of Sale in order to retain a copy.
The Buyer must not provide false, inaccurate, fictitious or unauthorised third party information during registration or the purchase procedure.
The Buyer is responsible for the accuracy and completeness of the information provided, including the delivery address and the email address used for communications relating to the order.
6. Delivery of Goods
Products are delivered to the address provided by the Buyer during the purchase procedure.
The Seller shall arrange delivery without unjustified delay and in any event within the time limits provided for by Article 61 of the Consumer Code, unless a different delivery period has been agreed.
The available shipping methods, relevant costs and, where available, estimated delivery times are shown during the purchase procedure before final confirmation of the order.
Any delivery times indicated are estimates unless a binding delivery deadline is expressly stated.
At the time of delivery, the Buyer is invited to check the integrity of the packaging and, where applicable, the number of packages delivered.
If visible damage to the packaging is identified, the Buyer is invited to report it to the carrier at the time of delivery and, where possible, to accept the delivery subject to a specific written reservation.
Such checks do not limit or prejudice the rights granted to Consumers under applicable law.
7. Food Products
The products sold through the website include food products which, by their nature, may be subject to specific storage conditions and consumption periods.
The Buyer must comply with the storage, use and consumption instructions stated on the label, packaging or accompanying documentation.
For products requiring specific storage conditions, the Buyer must ensure proper storage immediately after delivery.
Information relating to ingredients, allergens and other mandatory characteristics of food products is made available in accordance with applicable legislation.
In the event of food allergies or intolerances, the Buyer is invited to carefully check the information concerning ingredients and allergens shown on the product page and on the label before consumption.
8. Right of Withdrawal
Subject to the exclusions provided by law and described in the following section, the Consumer has the right to withdraw from the contract without giving any reason within 14 days.
The withdrawal period starts on the day on which the Consumer, or a third party other than the carrier and designated by the Consumer, acquires physical possession of the goods.
In the case of a single order covering multiple goods delivered separately, the withdrawal period starts on the day on which the Consumer, or a third party other than the carrier and designated by the Consumer, acquires physical possession of the last item.
To exercise the right of withdrawal within the applicable period, the Consumer must provide the Seller with an explicit statement of their decision to withdraw from the contract.
The Consumer may exercise the right of withdrawal by using the standard withdrawal form provided for by applicable legislation or by means of any other unequivocal statement expressing the decision to withdraw, provided that such statement is sent to the Seller within the applicable period.
The communication may be sent to Erre Italia S.r.l. by email to info@cadiparma.it or by certified email, PEC, to pec@pec.cadiparma.it.
For contracts concluded through the website, the online withdrawal function provided for by Article 54-bis of the Consumer Code is also available.
To use this function, the Consumer is guided from the homepage through the following steps:
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log in to the website by selecting “LOGIN” and entering their credentials;
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select “Menu” and then “Profile”;
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select “Withdrawal”;
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identify, on the page displayed, the order for which the right of withdrawal may still be exercised;
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select the relevant withdrawal command and confirm the decision through the appropriate function.
Following submission of the request through the online function, the Consumer receives, without undue delay, confirmation of receipt of the withdrawal statement at the email address associated with their account or through another electronic means indicated.
The confirmation includes the information required by applicable legislation, including the date and time of transmission of the withdrawal statement.
The right of withdrawal is deemed to have been exercised within the applicable deadline if the relevant communication is sent before expiry of the withdrawal period.
Use of the online function does not prejudice any other method of exercising the right of withdrawal available to the Consumer under applicable law.
9. Exclusions from the Right of Withdrawal
Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded in the cases provided for by law and, in particular, with regard to:
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the supply of goods made to the Consumer's specifications or clearly personalised;
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the supply of goods which are liable to deteriorate or expire rapidly;
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the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
Given the food related nature of the products sold through the website, some products may therefore be excluded from the right of withdrawal.
However, the fact that a product is a food product does not automatically exclude the right of withdrawal. The exclusion applies only where the conditions set out in Article 59 of the Consumer Code are met.
For products in respect of which the right of withdrawal may be exercised, the rules concerning the Consumer's liability for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods remain applicable.
10. Effects of Withdrawal
Where the right of withdrawal is validly exercised, the Seller shall reimburse the Consumer for all payments received in respect of the goods covered by the withdrawal, including the standard delivery costs, without undue delay and in any event within 14 days from the day on which the Seller is informed of the Consumer's decision to withdraw.
Where the Consumer has chosen a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not required to reimburse any additional delivery costs resulting from that choice.
The reimbursement shall be made using the same means of payment used for the original transaction, unless the Consumer has expressly agreed otherwise and provided that the Consumer does not incur any fees as a result of the reimbursement.
The Seller may withhold reimbursement until the goods have been received or until the Consumer has provided evidence of having sent them back, whichever occurs first, unless the Seller has offered to collect the goods directly.
The Consumer must return the goods without undue delay and in any event within 14 days from the date on which the decision to withdraw was communicated, to the following address:
Salumificio Rossi / Erre Italia S.r.l.
Via Emilia, 129
43012 Sanguinaro di Fontanellato (Parma), Italy
Telephone: +39 0521 825107
Email: info@cadiparma.it
The deadline is met if the Consumer sends the goods before expiry of the 14 day period.
Unless otherwise indicated by the Seller, the direct cost of returning the goods shall be borne by the Consumer.
The goods must be returned suitably packaged and protected during transport.
The Consumer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning, without prejudice to the cases in which the right of withdrawal is excluded pursuant to Article 59 of the Consumer Code.
11. Legal Guarantee of Conformity
Consumers benefit from the legal guarantee of conformity provided for by the Consumer Code.
The Seller is liable to the Consumer for any lack of conformity existing at the time the goods are delivered and which becomes apparent within the period provided for by applicable law.
The legal guarantee has a duration of two years from delivery of the goods, in accordance with the Consumer Code, subject to the provisions applicable in relation to the nature of the product and its normal shelf life or perishability.
The legal guarantee is separate from any additional commercial warranties offered by the manufacturer or the Seller.
To report an issue concerning the conformity of a product, the Consumer may contact the Seller at info@cadiparma.it, stating the order number and providing the information necessary to identify the issue.
All rights granted to the Consumer under applicable law remain unaffected.
12. Complaints and Customer Support
For information, assistance or complaints concerning an order, the Buyer may contact the Seller using the following details:
Salumificio Rossi / Erre Italia S.r.l.
Via Emilia, 129
43012 Sanguinaro di Fontanellato (Parma), Italy
Telephone: +39 0521 825107
Email: info@cadiparma.it
Certified email, PEC: pec@pec.cadiparma.it
To facilitate faster handling of the request, the Buyer is advised to provide the order number and a clear description of the issue.
13. Processing of Personal Data
Personal data provided by the Buyer is processed in accordance with Regulation (EU) 2016/679, Italian Legislative Decree No. 196/2003, as subsequently amended, and applicable data protection legislation.
Complete information concerning the purposes of processing, the relevant legal bases, retention periods, recipients of the data and the rights of the data subject is provided in the privacy notice published on the website.
The processing of personal data necessary for account registration, management of the order, payment and delivery, and compliance with administrative, accounting, tax and legal obligations does not require the Buyer's consent where such processing is based on performance of the contract or compliance with a legal obligation.
Any processing based on consent, such as certain promotional or marketing activities, is managed separately and any such consent, where requested, is optional.
14. Limitation of Liability and Force Majeure
The Seller shall not be liable for delays or failures to perform resulting from force majeure events or other unforeseeable circumstances beyond the Seller's reasonable control.
Such circumstances may include, by way of example, natural disasters, fires, floods, earthquakes, epidemics, measures adopted by public authorities, exceptional interruptions to transport or infrastructure, general strikes and similar events.
This provision does not limit or exclude any mandatory rights granted to Consumers under applicable law.
15. Applicable Law, Jurisdiction and Competent Court
These General Terms and Conditions of Sale and contracts concluded through the website are governed by Italian law, without prejudice to any mandatory consumer protection provisions applicable under the law of the country in which the Consumer has their habitual residence.
For disputes involving a Consumer resident or domiciled in Italy, the competent court shall be the court of the Consumer's place of residence or domicile where required by applicable law.
For Consumers resident in other countries, the applicable national, European and international rules on jurisdiction shall apply to the individual contractual relationship.
For Buyers who do not qualify as Consumers, unless otherwise provided by mandatory law, the Court of Parma shall have exclusive jurisdiction.
16. Alternative Dispute Resolution
Without prejudice to the Buyer's right to bring proceedings before the competent judicial authority, disputes may, where provided for by applicable law, be submitted to alternative dispute resolution, ADR, procedures in accordance with the methods and conditions established by law.
17. Amendments to the General Terms and Conditions of Sale
The Seller may amend or update these General Terms and Conditions of Sale in order to reflect changes in legislation or technical, commercial or organisational requirements.
The Terms and Conditions applicable to each purchase are those published on the website and accepted by the Buyer at the time the order is submitted.
Any subsequent amendments shall not affect contracts already concluded.
18. Storage of the Contract
The Buyer may save or print these General Terms and Conditions of Sale.
Information relating to the order is stored by the Seller for the periods and in accordance with the methods provided for by applicable law.
The order confirmation sent to the Buyer contains the essential information relating to the contract concluded. |